All your most frequently asked questions about our products and our store

WHAT YOU ASK US MOST

Which board is right for me?

We have developed an excellent guide for selecting the right board where we recommend a board according to your weight, surfing experience and physical condition. The guide can be found here , and also in the description of each board model. If you still have questions, write to us via chat or email and we will give you free expert advice.

What is the difference between VPS and FCS fins?

The VPS fin system is a system characterized by its simplicity, easy installation and safety. It consists of three soft fins and two screws that go through the board and are inserted into the base of each fin. It offers very good control and stability in the wave, while offering security against possible impacts for those more beginners.

The FCS system consists of three rigid fins, the bases of which are inserted into plugs permanently installed on the board and fixed with two small allen screws. This system is the most common in most surfboards, so these fins will work for practically any other board. Furthermore, being a universal system, it allows you to equip your Flysurf with other high-performance fins. If you want to achieve a greater degree of control in your surfing, this is your system, which will allow you to perform more powerful maneuvers

How long do shipments take?

For any of our products, we promise that you will receive them within a maximum of 5 business days for national shipments and 7 business days for the rest of the EU.

If you are urgent for any specific reason, contact us and we will try to help you.

How much is the shipping cost?

All our shipments are free to all points in Spain and Portugal, also included to the Canary Islands!

To the rest of Europe, the shipping cost for a board is €30.

How do I buy in the Canary Islands?

If you want to place an order to the Canary Islands, go here .

How do I install traction pads?

To make it easier for you, we have developed a small guide on how to install the pads. In addition, we have included some templates of the layout of the pads depending on the model to guide you.

Can I put wax on my board?

Yeah! Our Flex-Fiber technology allows us to use wax on our boards. Even so, with any of our boards a set of non-slip pads is included to put on the board. This way, you can always have your board impeccable.

In any case, if you feel that you need a little more grip, we recommend that you apply the wax on the pads. This way your board will always be pristine and you will avoid possible deterioration of the board due to exposure to the sun, heat, etc. (something very common in any software).

What material are your boards made of?

Our boards are soft boards, they are not hard boards. But thanks to our unique Flex-Fiber technology, we can build boards that allow you to surf with the safety and buoyancy of a soft board, but with the sensations of surfing a hard board. Without a doubt the ideal board before taking the step to a hard board.

What is included with the purchase of a board?

All our boards with Flex-Fiber construction come with an accessory bag to make your experience as complete as possible.

  • The bag where the products come is a reusable fabric tote bag, which you can use for your things on a daily basis.
  • Fin set: VPS or FCS, depending on the board you have chosen.
  • Traction Pads: A set of traction pads so you don't have to use wax.
  • Flysurf Booklet: An informative booklet made with all our love. Here you will find information about the maintenance of your board, surfing rules, other models, etc.
  • Flysurf Sticker: A souvenir sticker for you to take with us everywhere. in your van or wherever you want.

About Surfing

I have never surfed, can I surf with your boards?

Yeah!. Our boards are specially adapted to learn and progress in your first years of surfing.  We have taken into consideration the 3 key factors to develop the perfect surfboard for learning: weight distribution, buoyancy and stability.

We know that this is one of the most difficult sports, so we wanted to develop surfboards that allow you to take the time to get up and catch the wave easily and have that fantastic feeling of surfing.

I feel like I'm not making progress, can these charts help me?

Yes, we know that situation very well. In the first years of surfing, the number of waves you catch and the time of your session that you are standing on the board is not enough to generate rapid and progressive learning. This is usually due to poor board choice (not buoyant enough or has poor weight distribution) and/or poor paddling technique.

Flysurf boards will allow you to catch more waves with control and spend more time on them. As a result, your body will get used to the sensation of surfing, your senses will be sharpened, your posture and balance will improve and consequently your surfing will progress like never before.

Why can a Flysurf board help me surf better?

Because you will catch more waves with less effort and more confidence. Designs developed by professional shapers, low-profile rails straight towards the tail and rounded at the tip will allow you to stay high on the wall of the wave and glide stably and quickly through it, improving your posture and balance. More waves undoubtedly mean better surfing and more fun.

Which board is right for me?

We have developed an excellent guide for selecting the right board where we recommend a board according to your weight, surfing experience and physical condition. The guide can be found here , and also in the description of each board model.

Technical specifications

Are the boards compatible with Go-Pro?

Yes, you can install the mount for your GoPro on all Flysurf surfboards without any problem.

What materials do we use for manufacturing?

The main material for the manufacture of our boards is High Density Polyethylene (HDPE+), commercially known as Flex-fiber® , a material that gives a unique rigidity to our boards, giving them the performance and durability characteristic of Flysurf.

What do VPS and FCS fins mean?

The VPS fin system is a system characterized by its simplicity, easy installation and safety. It consists of three soft fins and two screws that go through the board and are inserted into the base of each fin. It offers very good control and stability in the wave, while offering security against possible impacts for those more beginners.

The FCS system consists of three rigid fins, the bases of which are inserted into plugs permanently installed on the board and fixed with two small allen screws. This system is the most common in most surfboards, so these fins will work for practically any other board. Furthermore, being a universal system, it allows you to equip your Flysurf with other high-performance fins. If you want to achieve a greater degree of control in your surfing, this is your system, which will allow you to perform more powerful maneuvers.

Can I wax or use pads on Flysurf boards?

Yes, the boards' Flex-fiber® top surface is smooth and slippery in contact with water, just like a traditional board. So you must apply some method to ensure traction (apply wax or install our hexagonal pads).

In order to cause the minimum possible impact on the environment, and mainly on the sea, we have decided to include with all our boards these hexagonal traction pads that prevent leaving waste in the sea and that ensure the grip on the board that you need.

To increase the lifespan of your board, we recommend reducing the use of wax and using two-piece pads, on the back and front of the board. In our catalog you can find our Flysurf Integral Pads, with which you can achieve greater grip without the use of wax.

Shipping

What are the shipping methods?

We work with our experienced logistics partner Transair to make our shipments to the entire Peninsula (both Spain and Portugal). If you want to place an order and have it shipped outside of this area, contact us at info@flysurfboards.es so we can quote your order in a special way.

How much does shipping cost to my city?

We ship for free to any point on the peninsula and the Canary Islands.

For shipping to the rest of the EU, shipping a board is €30.

What happens if my board arrives damaged?

We have insurance against transport damage that guarantees that you will always receive your board in perfect condition.

Otherwise, it is important that you notify the carrier on the delivery note at the time of receipt and that you let us know immediately.

Once this is done, the damaged board will be exchanged for another one in perfect condition at no additional cost.

How long can my order take?

Between 24 hours and 5 business days, depending on the destination.

Can I go to buy the products in a store?

Of course, we have points of sale throughout the country where you can directly purchase your Flysurf surfboard. For more information check the following link.

Can products be returned?

Yes, you have up to 30 days to return your order at no cost.

How to buy

I can pay with credit card?

Yes, you can pay with any credit card.

Where is your shop?

Our warehouses are in Madrid and Gran Canaria.

In addition, we have points of sale throughout the country, you can go directly to the stores to purchase any of the Flysurf ® products.

For more information about the location of our surf shops check the following link.

I have a store or a school, and I am interested in your products.

Send us an email telling us about your project to info@flysurfboards.es

How long can my order take?

Between 24 hours and 5 business days, depending on the destination.

Can I go to buy the products in a store?

Of course, we have points of sale throughout the country where you can directly purchase your Flysurf surfboard. For more information check the following link.